Terms and Conditions

Company details


Egide Walschaertsstraat 22E, 2800 Mechelen, Belgium, +3215623335 hello@perdu.business BE0899005403

Return address


Address: Egide Walschaertsstraat 22F, 2800 Mechelen, Belgium

Email: info@shopwedo.com

Article 1: General provisions

The e-commerce website of PERDU/Nameonit bv, a company with registered office at Egide Walschaertsstraat 22E, 2800 Mechelen, Belgium, VAT BE 0899005403, (hereinafter referred to as 'PERDU') offers its customers the opportunity to purchase the products online via its webshop. to buy. These Terms and Conditions (“Terms”) apply to any order placed by a visitor to this e-commerce website (“Customer”). When placing an order via the PERDU webshop, the Customer must expressly accept these Terms and Conditions, thereby agreeing to the applicability of these Terms and Conditions to the exclusion of all other conditions. Additional terms and conditions of the Customer are excluded, unless they have been expressly accepted by PERDU in advance and in writing.

Article 2: Price

All prices stated are expressed in euros and always include VAT and all other taxes or levies that are borne by the customer.

Delivery, reservation or administration costs are specified separately.

The stated price exclusively relates to the items as literally described. The attached photos are decorative and may contain elements not included in the price.

Article 3: Offer

Although the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors or is not up to date. Obvious mistakes or errors in the offer do not bind PERDU. PERDU is only bound by an obligation of best efforts with regard to the accuracy and completeness of the information provided. PERDU is under no circumstances liable in the event of obvious material errors, printing or printing errors.

The offer is valid while stocks last and can be adjusted or withdrawn by PERDU at any time. PERDU cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.

Article 4: Online purchases

The buyer selects items he/she wants to order online and goes through the checkout procedure, including the registration of the personal data, delivery details and payment details.

The agreement between PERDU and you, the buyer, is concluded when you have accepted and complied with the conditions set by PERDU. PERDU always confirms the purchase by e-mail. If a confirmation email has not yet been sent, the agreement is not yet in force. Payment for ordered items is only possible with the proposed payment instruments. To ensure secure online payment and the safety of your personal information, the transaction data is transmitted over the Internet, encrypted with SSL technology.

The Customer can choose between the following payment methods:

  • with credit card
  • with debit card

PERDU has the right to refuse an order or subject it to additional conditions due to a serious failure by the customer with regard to orders in which the customer is involved, an incomplete ordering procedure, orders by minors, large orders or problems with previous orders, and so forth.

Article 5: Delivery and execution of the agreement

The delivery times stated by PERDU are approximate and are not strict deadlines. Unless otherwise agreed or expressly stated otherwise, the goods will be delivered to the customer's place of residence within 30 days of receipt of the order.

If you have ordered an item that is temporarily out of stock, you will be indicated when the product will be available again. As soon as the items to be delivered have been delivered to the specified delivery address, the risk regarding these products passes to the buyer.

Different conditions may apply to deliveries abroad.

PERDU usually delivers all over the world. If an order cannot be delivered to the destination country, the customer will be informed and PERDU reserves the right to cancel the order.

Delivery takes place exclusively by courier service, unless otherwise agreed prior to the agreement.

The delivery or shipping costs will be communicated to you before confirming your purchase. If shipping costs cannot be calculated automatically, they will be itemized and/or an indication of shipping costs will be given.

Any visible damage and/or qualitative shortcomings of an item or any other shortcoming in the delivery must be reported immediately to PERDU by the Customer.

The risk of loss or damage passes to the Customer once he (or a third party other than the carrier and designated by the Customer) has acquired physical possession of the goods.

Article 6: Retention of title

The delivered items remain the exclusive property of PERDU until full payment by the Customer.

The Customer undertakes, if necessary, to inform third parties of PERDU's retention of title, for example to anyone who intends to seize items that have not yet been fully paid for.

Article 7: Right of withdrawal

The provisions of this article only apply to customers who purchase products online from PERDU in their capacity as consumers.

The Customer has the right to withdraw from the agreement within a period of 14 calendar days without giving reasons.

The withdrawal period expires 14 calendar days after the day on which the customer or a third party other than the carrier and indicated by the customer acquires physical possession of the goods.

To exercise the right of withdrawal, the customer must inform PERDU of his decision to cancel the contract by means of an unequivocal statement by email to hello@perdu.business.

To comply with the withdrawal period, the customer must send his/her notification of the exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return or hand over the goods to PERDU without delay, but in any case within 14 calendar days after the day on which he informed PERDU of his decision to terminate the agreement. The customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs for returning the goods are borne by the customer.

If the returned product has somehow lost part of its value, PERDU reserves the right to hold the customer liable and claim compensation for any lost value of the goods as a result of the use of the goods by the customer who goes beyond what is necessary to determine the nature, characteristics and operation of the goods.

Only unused items in their original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be returned.

If the customer withdraws from the agreement, PERDU will refund all payments received from the customer to date, including standard delivery costs, within a maximum of 14 calendar days after PERDU has been informed of the customer's decision to withdraw from the agreement. revoked. In the case of sales contracts, PERDU may postpone the refund until it has received all the goods back, or until the customer has proven that he has returned the goods, whichever comes first.

Any additional costs resulting from the choice of a delivery method other than the cheapest standard delivery offered by PERDU will not be refunded.

PERDU will reimburse the customer with the same payment instrument with which the customer carried out the original transaction, unless the customer has expressly agreed otherwise; in any case, no costs will be charged for such a refund.

The Customer cannot exercise the right of withdrawal for:

  • the supply of goods manufactured to the customer's specifications, or which are clearly intended for a specific person (including personalized items or customization)
  • the delivery of goods that spoil quickly or have a limited shelf life;
  • the supply of alcoholic beverages, the price of which was agreed upon when the sales contract was concluded, but the delivery of which can only take place after 30 days and whose actual value depends on market fluctuations beyond the control of the company;

Article 8: Warranty

In accordance with the Belgian law of 21 September 2004 on the protection of consumers when selling consumer goods, the consumer has legal rights. This legal warranty applies from the date of delivery to the first owner. Any commercial guarantee does not affect these rights.

To invoke the warranty, the customer must provide proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the customer, the customer must contact PERDU Customer Service (hello@perdu.business) and return the item to PERDU at their own expense.

If a defect is found, the customer must inform PERDU as soon as possible. In any case, any defect must be reported by the Customer within 2 months of discovery. Any right to repair or replacement expires after this period.

The (commercial and/or legal) warranty never applies to defects arising as a result of accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, non-compliance with the manual or instructions for use , modifications or adjustments to the item, heavy-handed use, poor maintenance or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 6 months after the date of purchase, or delivery if applicable, are deemed not to be hidden defects, unless the customer can prove the contrary.

Article 9: Customer service

Customer service for online orders can be reached by email: hello@perdu.business or by post at the following address: PERDU – ShopWeDo, Egide Walschaertsstraat 22E, 2800 Mechelen, Belgium. Any complaints regarding orders placed on the PERDU webshop can be sent to this address.

Article 10: Sanctions for non-payment

Without prejudice to the exercise of other rights available to PERDU, in the event of non-payment or late payment from the date of breach of contract, the Customer is liable to pay statutory interest of 10% on the unpaid amount automatically and without further notice. In addition, the Customer owes a fixed compensation of 10% on the relevant amount, with a minimum of 25 euros per invoice by operation of law and without further notice of default.

Without prejudice to the foregoing, PERDU reserves the right to take back items that have not been (fully) paid for.

Article 11: Privacy

The controller PERDU respects the Belgian law of 8 December 1992 on the protection of privacy with regard to the processing of personal data.

The personal data you provide will only be used for the following purposes: executing the agreement reached, processing the order, sending newsletters, advertising and/or marketing purposes.

Users have the legal right to view and, if necessary, correct their personal data. Subject to proof of identity (copy of your identity card), you can obtain written communication of your personal data free of charge via a written, dated and signed request to PERDU, Hofstadeveld 77, 1981 Hofsatde - hello@perdu.business. If necessary, you can also request that data that is incorrect, incomplete or irrelevant be corrected.

In the case of the use of data for direct marketing: You can object to the use of your data for direct marketing purposes free of charge. Send a request to PERDU, Egide Walschaertsstraat 22E, 2800 Mechelen, Belgium – hello@perdu.business

We treat your data confidentially and will not disclose, lease or sell it to third parties.

The customer is personally responsible for keeping his/her login details and password confidential. Your password is stored encrypted, which means that PERDU has no access to your password.

PERDU keeps anonymous visitor statistics online to see which pages of the website are visited and to what extent.

If you have any questions about this privacy statement, you can contact us at PERDU, Egide Walschaertsstraat 22E, 2800 Mechelen, Belgium – hello@perdu.business.

Article 12: Use of cookies

When you visit the site, 'first party cookies' may be placed on your computer's hard drive. Such a cookie is a text file that is placed in the browser of your computer or mobile device by the server of a website when you consult a website. The purpose of a cookie is the optimal functioning of the site. These cookies cannot be used to identify people, a cookie can only identify a machine.

You can set your internet browser so that it does not accept cookies, that you receive a warning when a cookie is installed or that the cookies are subsequently deleted from your hard drive. You can do this in the settings of your browser (via the help function). Please note that certain graphical elements may not display correctly or you may not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 13: Breach of Validity – Waiver

If any provision of these terms and conditions is declared invalid, illegal or void, this shall not affect the validity, legality and applicability of the other provisions.

The failure of PERDU to enforce or exercise any right thereunder at any time shall never be construed as a waiver of such provision and shall not affect the validity of such rights.

Article 14: Changes to conditions

These conditions are supplemented with other conditions to which explicit reference is made and the general terms and conditions of sale of PERDU. In the event of any conflict, these terms and conditions shall prevail.

Article 15: Evidence

The Customer accepts that electronic communications and backups can be used as evidence.

Article 16: Applicable law – disputes

This agreement is governed by Belgian law, with the exception of the provisions of private international law regarding applicable law.

The courts of the consumer's place of residence have jurisdiction to hear any disputes. The consumer can also go to the ODR platform (http://ec.europe.eu/consumers/odr/).